Privacy Policy
Last Updated: June 1, 2025
Introduction
Coursenebula is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our investment consulting services and website. We comply with South African privacy laws and international best practices for data protection.
Information We Collect
We collect information necessary to provide our investment consulting services effectively:
- Contact information including name, email address, phone number, and postal address
- Financial information such as investment goals, risk tolerance, and current asset holdings
- Professional information including employment details and income information
- Technical information such as IP address, browser type, and website usage data
How We Use Your Information
We use your personal information for the following purposes:
- Providing personalized investment consulting services and financial advice
- Communicating with you about our services, appointments, and market updates
- Improving our services and website functionality based on user feedback
- Complying with legal and regulatory requirements in South Africa
Data Protection and Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security protocols include encrypted data transmission, secure server storage, regular security audits, and restricted access controls. We maintain industry-standard security practices to ensure your financial information remains confidential.
Cookies and Tracking
We use cookies and similar technologies to enhance your website experience:
Types of Cookies We Use
- Essential cookies required for website functionality: These cookies enable core website features and cannot be disabled
- Analytics cookies for website improvement: These cookies help us understand how visitors use our website, which pages are most popular, and how users navigate through our content. This information helps us improve our website and services.
- Marketing cookies for personalized content: These cookies are used to deliver personalized advertisements and track advertising campaign effectiveness. They help us show you relevant content and measure marketing performance.
Third-Party Services
We may share your information with trusted third-party service providers who assist us in delivering our services. These providers are bound by confidentiality agreements and are only permitted to use your information for specified purposes. We do not sell your personal information to third parties.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access to your personal information and how it's being used
- Correction of inaccurate or incomplete personal information
- Deletion of your personal information under certain circumstances
- Portability of your data to another service provider
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Client records are typically retained for seven years after the end of our professional relationship, in accordance with South African financial services regulations.
Children's Privacy
Our investment consulting services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Phone: +27 82 465 1568
Address: 123 Sandton Drive, Sandton, Johannesburg, 2196, South Africa